Re-engage Saigon tenants: tips for higher rental renewals in HCMC

Tips to Stay in Touch with Past Tenants for Better Renewals in Ho Chi Minh City

Reference information for landlords

Did you know that retaining a past tenant is much easier and more cost-effective than finding a new one? In Ho Chi Minh City, the apartment rental market is always bustling, but competition is also fierce. How can you ensure your apartment is always occupied and avoid prolonged vacancies? The secret lies in maintaining good relationships with your former tenants. This article will share effective tips to help you stay in touch and turn past tenants into "ambassadors" for your apartment.

Why is Staying in Touch with Past Tenants Important?

1. Cost Savings: The cost of finding new tenants includes advertising, showing the apartment, repair costs (if any), and even the time the apartment sits vacant. Keeping past tenants helps you avoid these costs.
2. Ensured Stable Income: A past tenant renewing their lease means you have a stable income stream without interruption.
3. Finding Quality New Tenants: Satisfied past tenants may refer your apartment to friends, relatives, or colleagues. This is a reliable source of high-quality potential tenants.
4. Receiving Valuable Feedback: Past tenants have lived in your apartment and can provide honest and helpful feedback on areas that need improvement to attract new tenants.
5. Building Reputation: Maintaining good relationships with past tenants helps you build a reputation in the rental community, creating a competitive advantage over other landlords.
  Effective Tips for Staying in Touch with Past Tenants in Ho Chi Minh City

1. Create a Good Impression From the Start:

First impressions are important. Make sure your apartment is clean, comfortable, and fully equipped before your tenant moves in. Provide them with a detailed guide to the apartment's amenities, building regulations, and necessary contact information.

Example:

Welcome tenants with a basket of fresh fruit or a small gift when they move in.

Provide a contact phone number and be readily available to assist them with any issues that arise in the early stages.

2. Maintain Regular Communication:

Don't just contact tenants when there is a problem. Proactively check in with them periodically (for example, once a month) to see if they are satisfied with the apartment and if they need any assistance. Use communication channels that suit their preferences, such as phone, email, Zalo, or WhatsApp.

Example:

Send a message to tenants to inquire about the condition of the apartment one month after they move in.

Inform tenants about special events or promotions in the building.

3. Resolve Issues Quickly and Effectively:

When tenants report a problem (for example, equipment failure, plumbing issues), resolve it quickly and effectively. Don't delay or avoid responsibility. This demonstrates your care and respect for the tenant.

Evidence:

According to a survey by the American Landlord Association, 70% of tenants will renew their lease if problems are resolved quickly and effectively.

4. Offer Gifts or Special Deals:

Occasionally, give tenants small gifts or special deals to show your appreciation. This will help strengthen the relationship and create a positive impression.

Example:

Give tenants a discount voucher for apartment cleaning services.

Give tenants a gift for their birthday or during Tet holiday.

Offer tenants a rent discount if they refer a new tenant.

5. Organize Social Activities:

If possible, organize small social activities between tenants in the building. This will help create a cohesive and friendly community, making tenants feel comfortable and wanting to stay longer.

Example:

Organize a BBQ party in the common area of the building.

Organize an outdoor movie night for residents.

6. Be Flexible in Contract Terms:

Sometimes, tenants may encounter financial difficulties or need to change their living situation. Be flexible and willing to negotiate contract terms to help them resolve the issue. This will be greatly appreciated by the tenant and may make them decide to stay longer.

Example:

Allow tenants to pay rent a few days late if they are experiencing financial difficulties.

Allow tenants to transfer the contract to someone else if they want to move out before the deadline.

7. Use Social Media:

Create a Facebook or Zalo group specifically for residents of the building. This is a place where you can share information, announcements, news, and create opportunities for residents to interact and connect with each other.

Example:

Share information about upcoming events in the area.

Post useful tips on apartment maintenance.

Create a forum for residents to exchange and buy/sell items.

8. Send Greeting Cards:

Send greeting cards for birthdays, Tet holidays, or other important events in the tenant's life. This is a simple but effective way to show your care and appreciation.

9. Create a Loyalty Program:

Develop a loyalty program with special offers for long-term tenants. This will encourage them to stay and continue renting your apartment.

Example:

Rent discount for tenants who have rented for over 1 year.

Birthday gifts for tenants.

Priority repair and maintenance for loyal tenants.

10. Ask for Feedback and Improve Service:

After a tenant moves out, ask them for feedback on their experience while renting the apartment. Use this feedback to improve service and attract new tenants.

Example:

Send an online survey to tenants after they move out.

Call tenants to inquire about their experience.

Important notes:

Always respect the privacy of tenants.

Do not disturb tenants at inappropriate times.

Always maintain a polite, professional, and friendly attitude.

Learn about the laws related to renting a house in Ho Chi Minh City to ensure full compliance.

Utilize professional support services:

If you are too busy or lack experience in managing rental apartments, turn to professional units such as 456.com.vn - 456 Vietnam. With over 13 years of experience, 456 Vietnam provides a full range of support services for tenants and landlords, including:

1. Consulting on apartment selection according to needs, budget, location and lifestyle.

2. Legal support - bilingual contract (Vietnamese - English, Korean... if needed).

3. Free pick-up - viewing - handover of apartments, including outside office hours.

4. Instructions for temporary residence registration, procedures for foreigners.

5. Support to contact the management board, register resident cards, internet, utility services.

6. Supporting tenants throughout their stay, quickly responding to support requests.

7. Rental apartment management for landlords: inspection, reporting, periodic maintenance.

The apartments for rent are constantly updated at 456.com.vn, serving the needs of both Vietnamese and foreigners (expats) from Europe, America, England, France, Germany, Korea, Japan... in areas such as Districts 1, 2, 4, 7, Binh Thanh, Thu Duc, Thao Dien, Thu Thiem, Phu My Hung... with famous projects such as Vinhomes Central Park, Vinhomes Golden River, Grand Marina, Sunwal Pearl, Masteri Thao Dien, Lumiere Thao Dien, Estella Height, The Vista, Thao Dien Green, Thao Dien Pearl, The River Thu Thiem, Metropole Thu Thiem, Sala, The Sun Avenu, New City Thu Thiem, Feliz En Vista, Palm Height, Millenium, Goldview, Icon 56, Saigon Royal, Sunrise City, Saigon Pearl, The Manor, City Garden, Pearl Plaza...

Customer reviews:

"I have rented an apartment from you [Landlord's name] for 2 years and am very satisfied with the service. You have always been enthusiastic in supporting me whenever I encounter difficulties. The apartment is also very beautiful and comfortable. I will definitely recommend your apartment to my friends." - [Customer name], [Occupation]

Staying in touch with past tenants is an important strategy to ensure a stable income stream and build a reputation in the Ho Chi Minh City apartment rental market. By applying the tips shared in this article, you can turn past tenants into "ambassadors" for your apartment and attract high-quality new tenants.

Reference information - contact a professional unit for support in real-world situations.

Need more information or expert advice?

456 Vietnam – Your Trusted Real Estate Partner for Luxury Apartments in HCMC | Rent & Buy with Confidence

📲 Hotline/Zalo/WhatsApp: +84 09.3883.9977
📩 Email: info@456.com.vn
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